Refund policy

Exchanges, Store Credit & the House Rules

Every piece that leaves KA٢١ is checked and verified in hand before it ships — that has been the standard for 8 years. Because our pieces are limited and move fast, our policy is strict, and we would rather tell you plainly than hide it in fine print.

The short version:

  • All sales are final — we offer exchange or store credit, not refunds
  • You have 3 days from delivery to reach out
  • Exchanges and store credit are available within Lebanon only
  • One exchange per order — after that, it's final
  • Everything starts with a WhatsApp message: +961 81 2121 80

Final Sale

All orders are considered final sale, except where an exchange or store credit is approved under the conditions below.

Exchanges & Store Credit (Lebanon Only)

You have 3 days from the date of delivery to request an exchange or store credit. Refunds are not offered.

To be eligible, all of the following must be true:

  • The item is unused, unworn, and in original condition
  • Original tags and packaging are intact
  • The item passes our inspection when it comes back — the same inspection every piece gets on the way out
  • Return shipping costs are covered by the customer

Each order is eligible for one exchange only. Once an exchange is completed, the order becomes final sale. If a returned item does not meet these conditions, the request will be denied and the item will be sent back to you.

How to Request

Message us on WhatsApp at +961 81 2121 80 within 3 days of delivery with:

  • Full name
  • Phone number
  • Order number
  • Item name and size
  • Reason for the exchange or store credit request

Requests after the 3-day window will not be accepted. If there is a price difference between items, you settle the difference; any remaining balance is issued as store credit.

Not Eligible

  • Requests made after the 3-day window
  • Used or worn items
  • Items returned without original packaging or tags
  • Orders that have already been exchanged once

Order Changes & Cancellations

Once an order is placed it cannot be changed, modified, or canceled — fulfillment starts immediately, because first come, first served only works when it's real. If an item becomes unavailable after purchase, KA٢١ reserves the right to cancel the affected item or order; you will be notified and an appropriate refund or resolution will be provided.

Refunds

Refunds are issued only if KA٢١ is unable to fulfill an order due to availability or operational issues. Approved refunds are processed to the original payment method or an agreed alternative.

Questions?

KA answers personally. WhatsApp us at +961 81 2121 80.